Here is some of the many services we provide for our clients

  • Supported Independent Living
  • Personal Care Supports
  • Community Linking / Support Co-ordination
  • Learning and Life Skill Development
  • Community Access
  • Advocacy

Supported Independent Living

Supported Independent Living (SIL) is help with or supervision of daily tasks to help you live as independently as possible, while building your skills. SIL is paid personal supports and is most used in shared living arrangements but can assist people living on their own. It’s for people with high support needs, who need help at home almost all the time.

We do not manage any SIL homes but provide staff to work with clients where needed.

Personal Care Supports

Personal care supports relate to assistance with daily personal activities including assistance with, or supervision of personal tasks of daily life.

For example:

  • Personal hygiene, including showering, bathing, oral hygiene, dressing and grooming.
  • Toileting, bladder and bowel management and menstrual care.
  • Eating and drinking.
  • Attending appointments.
  • Use of aids and appliances, hearing and communication devices.
  • Mobility and transferring, for example moving in and out of bed and on or off the toilet

People use equipment, technology, and devices every day to make their lives easier. When we talk about assistive technology, we mean equipment, technology and devices that help you do things you can’t do because of your disability. Or things that help you do something more easily or safely. Assistive technology involves things designed to improve your daily life and help you do everyday things. Our Support Coordinators can assist you in organise the right assessment to provide you the right equipment.

Community Linking / Support Co-ordination

Our Support Coordinator can work at linking you with many different Community Services to improve your wellbeing and assist you in meeting your goals. There are large number of different Allied Health Services and knowing which one is right for you is difficult. Our Support Coordinator can provide you with a list of service for you to choose from and even help you understand what they do and how they will help you, this may include:

  • Physiotherapist

  • Psychologist

  • Podiatrist

  • Speech Pathologists

  • Life Coaching

  • Behavioural Specialists

  • Occupational Therapists

Learning and Life Skill Development

The aim of Supports is to improve our clients learning and life skills. Teaching someone how to manage in the community or to feel confident about asking a retailer a question is a couple of examples of life skill development. New Way Agencies strives to work with our clients to achieve these goals. We teach them about the social, emotional, and physical aspects of their life skills.

What is Self-Awareness and how do we teach that?

 It’s about recognising your emotions and thoughts and how they can shape your days outcomes.

What is Self-Management and how do we teach that?

We work with you on adjusting those emotions, thoughts, and behaviours to give you the best day that you can have.

What is Social- Awareness and how do we teach that?

It is about being aware of others’ opinions and understanding them. Not judging others who have different opinions and how to voice how you feel about it.

What is Relationship Building and how do we teach it?

It’s about making new friendships and maintaining the one you already. It is also about those very important relationships you have with your family. How do you know what is a healthy and good relationship compared to one that makes you feel worried, sad, or nervous? 

Community Access

Community Access Support provides access for a person with a disability to recreation tasks, social opportunities and enables an individual to develop skills and competencies. Our support worker will accompany you to activities, whether it's shopping, playing sport, or spending time in a café.

If one of your goals is to get fit, we can attend sessions with you to help motivate you. Several people go to Bfitt, and our Support staff attend and assist where necessary. Hydrotherapy is another popular fitness activity the staff will hop in the pool with you and work alongside giving you the encouragement and support you are looking for.

We also offer activities that are run in the office or in the community such as parks or other spaces. It is important that you get to experience everything that we can. Being outside in the fresh air is a must for a healthy body and on days that the weather permits we like to go to a park, have a BBQ and do some light physical activities such as throwing a ball or a game of cricket. We sometimes will organise bowling or games at the indoor sports centre where you can use all your energy in the air conditioning. At the office we do our craft and cooking days. We have recently been doing a little woodwork and have made some candle holders for Mother’s Day and Key Holders for Father’s Day. 


Advocacy means speaking up for what you want or need. For people with disabilities, the ability to advocate for oneself is essential. We can help you with understanding the process and guiding you in the right direction. We can at times become your advocate depending on the situation that you have concerns about.

Disability advocacy may include:

  • Providing information to people with disability about their human rights and identifying instances of discrimination
  • Assisting people with disability to uphold their rights by speaking with and writing to people and organisations to raise awareness of problems and seek solutions

  • Helping people with disability negotiate complaints processes or legal action to enforce their human rights
  • Writing submissions and lobbying government to make changes that promote and protect the rights of people with disability

  • Campaigning for social change by speaking to the media to raise awareness and highlight situations where people with disability are treated unfairly