Meet Our Team

Director- Karen O’Brien Hi my name is Karen O’Brien and while I am new to this role, I have an extensive background in the Government Sector, primarily in Administration and Management.  This background allows me to have a good understanding of the systems and protocols of the NDIS.  We will provide you with not only quality service as well as the best people in the industry.  I believe that we do have the right people in the right roles to see New Way Agencies grow and flourish in this sector.  Our commitment to compliance and upholding the Code of Practice for the NDIS is second to none. 


I am very proud of my Management Team they make sure our clients and staff are well cared for.  They are a team that will meet regularly with you and your “team” to make sure you are on track to achieving your goals and they are there to help you with any issues that may arise.  Our support staff work hard for our clients every day, they go the extra mile to make sure everyone feels like part of the New Way Agencies family. 


We want you to feel in control of your journey with us, we don’t want you to feel lost in a system, it’s that very reason I feel that sets us as a smaller agency apart from some of the larger providers.  We can offer you a more tailored service that will ensure your experience with us is always positive.


We hope to welcome you to our family. 

CEO – Michele Cohen – I have a background in government services. Understanding the NDIS and making sure that we comply is of the utmost importance. Following the Codes of Practice for the NDIS & New Way Agencies sets up a fabulous framework for us to work with you.

I love how New Way Agencies is a smaller service as we can provide a very personal one on one service that will help you that achieve your goals. We ensure that the support staff who work with you are a good match, and we do this by letting you work with several workers who will form your team. If you don’t “gel” with someone that is OK we will introduce you to someone else until we have a great team where you feel valued, listened to, comfortable, secure, and safe. 

Office Manager – Sally Hodges

Rhonda Rasmussen – Accounts Manager 

Roster Coordinator – Patricia Freeman

Support Coordinator -Tracey Robertson 

Team Leader – Adam Hextall

Team Leader – Tania Clarke

Activities Coordinator – Courtney Tulk