New Way Agencies

The covid-19 pandemic has presented unique challenges for all of us.  At the heart of New Way Agencies’ covid-19 response is always the health, safety and wellbeing of our clients and our staff who deal with you.


We have implemented the following measures to deal with the covid-19 pandemic:

  • Regular monitoring of our Covid Response Plan and the general covid-19 situation to determine how this will impact the supports we provide to you
  • Communicating with you, as and when any situation changes, that could impact you and the supports we may provide to you
  • Comply at all times with directions and policies issued by Queensland Health and the federal government, including directions that apply directly to the disability sector
  • All NWA staff are fully vaccinated for covid-19 (which will include any booster shot whenever staff are eligible to receive this
  • All NWA staff are required to wear an appropriate face mask at all times while on shift with any client.  Staff may also be required to wear other personal protective equipment depending on the covid-19 status of a client
  • Only fully vaccinated persons (including any service providers to New Way Agencies) are permitted onto our business premises at 55 Martinez Avenue, West End
  • Entry to our business premises is only possible through our front entrance which allows us to actively monitor the check-in process for all visitors
  • Strict notification procedures are in place with our staff for them to notify us if they test positive for covid-19, are identified as a close contact, have undertaken a RAT or PCR test or have recently been in a high risk environment or think they may have been exposed to covid-19
  • Refreshed training for staff in infection control and hygiene procedures (including the proper use of personal protective equipment
  • Asking you as our clients to help us prevent the spread of covid-19 by telling us immediately if you have any symptoms of covid-19, you have tested positive for covid-19, you are identified as a close contact, you have undertaken a RAT or PCR test or you have recently been in a high risk environment or think you may have been exposed to covid-19
  • Putting in place and monitoring a Covid Safe Management Plan as required by Worksafe Queensland, to ensure the health, safety and wellbeing of our staff, clients and any visitors to our business premises
  • A reassessment of what centre-based activities we can safely provide at our business premises
  • Density limits imposed at our premises whenever we have clients who may meet there as a group
  • Increased cleaning, sanitisation and ventilation at our business premises including before and after any centre-based activities