New Way Agencies
ABOUT US

New Way Agencies (NWA) is a long-standing Disability Support Service in Townsville.


We offer a flexible, individual and family-oriented service to those in the community who are looking at reaching their NDIS and personal goals.

We have approximately 40-45 clients at anyone time with a similar number of Disability Support Staff (DSW). All of our DSWare qualified with a minimum of Certificate III in either Aged Care or Individual Support. We take pride in our staff being experienced, innovative and most of all caring.


Our goal is to provide supports that are;

  • Personal, flexible and fit in with the participants daily life
  • Respectful to the participants, they have a right to a valued role in the community and to make their own choices "Choice and Control"
  • Monitored to ensure the quality of the support exceedsthe expectations and the needs of the participant
  • Innovative where the participant can experience different activities and build new life skills
  • Where possible assist our participants in becoming independent whether it be living away from home or learning to cook for themselves a simple meal
  • Inclusive in our group activities where everyone is welcome and there is always the opportunity to join in
  • Follow the NDIS/ NDIA Codes of Practice and Service guidelines
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Our Vision

"We believe that every individual has the right to contribute to and fully participate in their community"

Our Goals

To enhance the quality of life of people with disabilities and their families, by supporting them to:

  • Reach out, grow and experience the community; and
  • Develop genuine and trusted relationships
We do this by providing:
  • Person centered support; and
  • Innovative and flexible planning

New Way Agencies are fully aligned with the NDIS and their Code of Conduct


About the NDIS

The National Disability Insurance Scheme (NDIS) provides support to eligible people with intellectual, physical, sensory cognitive and psycohosocial disability.


The NDIS provides reasonable and necessary funding to people with a permament and significant disability to access the supports and services they need to live and enjoy their life. Every NDIS particiapant has an individual plan that lists their goals and funding.


NDIS participants use their funding to purchase supports and services to help them achieve their goals. Everyone has different goals. Goals might include things like volunteering, getting and keeping a job, making friends or participating in a local community activity. NDIS participants and their nominee or third-party decision makers control the support they receive, when they receive it and who provides it.

NDIS Code of Conduct

  • Act with respectfor indiviual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
  • Respect the privacy of people with disability
  • Provide supports and services in a safe and competent manner with care and skill
  • Act with integrity, honesty, and transparency
  • Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
  • Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
  • Take all reasonable steps to prevent and respond to sexual misconduct